M3U IPTV Privacy Policy

1 Information We Collect

We collect the minimum amount of data necessary to provide and improve our service. Here's a breakdown:

We do not collect passwords, credit card numbers (handled by PayPal/Stripe), viewing history, or IP addresses for tracking purposes.

2 How We Use Your Data

We use the information we collect strictly for the following purposes:

• Service delivery — to activate your subscription and deliver your playlist credentials
• Customer support — to respond to your questions, troubleshoot issues, and process refund requests
• Payment processing — to complete transactions and maintain financial records
• Service improvement — to analyze website performance and enhance the user experience
• Communication — to send order confirmations, renewal reminders, and important service updates

We will never use your data for unsolicited marketing, sell it to third parties, or share it for advertising purposes.

3 Payment Data & Security

All payments are processed securely through PayPal and Stripe — two of the world's most trusted payment processors.

• We never see, store, or have access to your credit card number or bank details
• All transactions are encrypted with 256-bit SSL encryption
• PayPal and Stripe handle all sensitive financial data in compliance with PCI-DSS (Payment Card Industry Data Security Standard)

We only store your transaction ID and payment method type (PayPal or card) for order verification and refund processing.

4 Cookies & Tracking Technologies

Our website uses cookies to improve your browsing experience. Here's what we use:

You can disable cookies in your browser settings at any time. However, disabling essential cookies may affect website functionality.

We do not use advertising cookies or track your browsing activity across other websites.

5 Third-Party Services

We use the following third-party services to operate our platform. Each has its own privacy policy:

• PayPal — payment processing (PayPal Privacy Policy)
• Stripe — payment processing (Stripe Privacy Policy)
• Google Analytics — anonymous website analytics (Google Privacy Policy)
• WhatsApp (Meta) — customer support communication (WhatsApp Privacy Policy)
• WordPress / WooCommerce — website hosting and order management

We only share the minimum necessary data with these services (e.g., email for payment confirmation). We do not share your data with any other parties.

6 Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Account data — retained for the duration of your active subscription + 12 months after expiry
• Payment records — retained for 24 months for accounting and tax compliance
• Support conversations — retained for 6 months after the last interaction
• Website analytics — anonymized data retained for up to 26 months

After retention periods expire, your data is permanently deleted from our systems. You can request early deletion at any time (see "Your Rights" below).

7 Data Security

We take the security of your data seriously and implement the following measures:

• SSL/TLS encryption — all data transmitted between your browser and our website is encrypted
• Secure servers — our website is hosted on protected servers with firewall protection
• Access controls — only authorized team members have access to customer data
• PCI-DSS compliant payments — all financial transactions are handled by PayPal and Stripe
• Regular security audits — we review and update our security practices regularly

While we implement industry-standard security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but will notify affected users promptly in the event of a data breach.

8 Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access — request a copy of the personal data we hold about you
• Right to Correction — request correction of inaccurate or incomplete data
• Right to Deletion — request permanent deletion of your personal data
• Right to Restriction — request that we limit how we use your data
• Right to Data Portability — request your data in a structured, machine-readable format
• Right to Object — object to certain types of data processing
• Right to Withdraw Consent — withdraw consent for data processing at any time

To exercise any of these rights, contact our support team via WhatsApp or email. We will respond to all requests within 30 days.

9 Children's Privacy

Our service is not directed to children under the age of 18. We do not knowingly collect personal data from minors. If we discover that a child under 18 has provided us with personal information, we will take immediate steps to delete that data.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately.

10 International Data Transfers

Our service is available worldwide and your data may be processed in countries other than your own. When transferring data internationally, we ensure adequate protection through:

• Using payment processors (PayPal, Stripe) that comply with international data protection standards
• Implementing appropriate security measures regardless of where data is processed
• Ensuring all third-party services meet equivalent privacy and security standards

By using our service, you consent to the transfer of your data to servers and services located outside your country of residence.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

• The "Last Updated" date at the top of this page will be revised
• Significant changes will be communicated via email or a notice on our website
• Your continued use of the service after changes are posted constitutes acceptance of the updated policy

We encourage you to review this page periodically to stay informed about how we protect your data.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• WhatsApp: +212 642 972 079 (available 24/7)
• Email: support@m3uiptv.site
• Contact Page: m3uiptv.site/contact-us

We aim to respond to all privacy-related inquiries within 48 hours.